Refund policy

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We want you to love your new sofa, and because every piece is made by hand in our East Sussex workshop, we take a lot of care to make sure it arrives exactly as you imagined. If it isn't right for you, here's how returns work.

28-day no quibble returns

If you change your mind, you can return your sofa within 28 days of delivery, no questions asked. We just ask that it's unused, undamaged and in the same condition it arrived in, with any original packaging where possible.

Online and in-store purchases

Our 28-day no quibble returns apply to all sofas bought through our website. Sofas customised to your own specification in our showroom, such as a custom size, fabric or finish, are made just for you, so they can't be returned for a change of mind. This doesn't affect your rights if anything is faulty.

Sofa bed mattresses

For hygiene reasons, sofa bed mattresses can't be returned once they've been delivered.

Faulty or damaged items

If your sofa arrives damaged or develops a fault, please contact us as soon as you can, ideally within 48 hours of delivery for any damage, and send us a few photos so we can see the problem. We'll arrange a repair, replacement or refund, whichever is most suitable, and this applies to sofa bed mattresses too. None of this affects your statutory rights.

How to return your sofa

To start a return, email us at hello@sofastyle.co.uk with your order number and the reason for your return. We'll then arrange a convenient date to collect your sofa from your home free of charge.

Refunds

Once your sofa is back with us and we've checked it over, we'll refund you to your original payment method within 14 days. If an item comes back used or damaged, we may reduce the refund to cover the loss in value.